Last updated: 25 September 2026
Dr. Amena's Children's Clinic respects your family's privacy. This policy explains what we collect through our website and app, why, and your choices.
1. Information we collect
- Account details: your phone number and password (the password is stored securely by our authentication provider, never in readable form).
- Patient details: the child's or patient's name, date of birth, contact details, known allergies and relevant medical history that you choose to provide.
- Appointment and health records: appointment details, consultation notes and prescriptions written by the doctor, and any documents you upload (such as lab reports or scans).
- Payment records: the fact and amount of a payment and its reference numbers. We do not receive or store your card, UPI or bank details.
- Consent records: when you agreed to our data notice, and basic device information at that time.
2. How we use it
To create and manage your account, book and manage appointments, provide consultations (including by video), process payments and refunds, let the doctor review your child's history when treating them, keep a record of care, and contact you about your appointments.
3. Who can see it
Only you and Dr. Amena can view your health information and documents. We do not sell your data or share it with advertisers.
4. Service providers
We use trusted providers to run the Service, and they process data only for that purpose: Supabase (secure cloud database, login and file storage), Razorpay (payments), and Zoom (video calls; a separate meeting link is created for each video appointment).
5. Security
Health documents are kept in private storage with access limited to the patient and the doctor, and access to records is restricted, and changes to records are logged. No online system is completely risk-free, so please keep your password private and log out on shared devices.
6. Retention and deletion
You can view and update your details in the app. You can delete your account from the app's settings: your login is disabled immediately. Medical records are retained rather than erased, in line with usual medical record-keeping practice; contact us if you have a specific request about your records.
7. Children
The Service is for parents and guardians managing a child's care. Accounts should be created by an adult.
8. Your choices and contact
To ask about, correct or request action on your information, contact contact@dramenasclinic.com or +91 77022 82607. We may update this policy; the date above shows the latest version.