Last updated: 25 September 2026
This policy explains how cancellations, rescheduling and refunds work for consultations booked with Dr. Amena's Children's Clinic.
Cancellation by you
| When you cancel | Refund |
|---|---|
| 24 hours or more before the appointment time | Full refund of the consultation fee |
| Less than 24 hours before the appointment time | No refund |
| You do not attend (no-show) | No refund |
You can cancel from the appointment screen in the app.
Rescheduling
You can move an appointment to another available slot from the app at no extra charge, subject to availability.
Cancellation by the clinic
If the clinic or doctor has to cancel an appointment, for any reason and at any time, you receive a full refund.
Payment not completed or double payment
A slot is held for about 20 minutes while you pay. If payment is not completed in that time, the booking is cancelled automatically and nothing is charged. If money is deducted but your appointment could not be confirmed (for example the hold had expired), the amount is refunded to the original payment method.
How and when refunds are paid
Refunds are sent to the original payment method (card, UPI, netbanking or wallet) and normally reach your account within 5–7 working days, depending on your bank. If you have not received a refund after 7 working days, please contact us with your appointment date and payment reference.
Service delivery
No physical goods are shipped. The service is the consultation, delivered at the booked time either at the clinic or by video call.