Last updated: 25 September 2026
These terms apply to your use of the Dr. Amena's Children's Clinic website and app ("the Service"). By booking an appointment you agree to them.
1. What we provide
The Service lets parents and guardians book, pay for and manage paediatric consultations with Dr. Amena, either in person at the clinic or by video call. No physical goods are sold or shipped; the service is the consultation itself, delivered at the scheduled time.
2. Not for emergencies
The Service is not suitable for medical emergencies. In an emergency go to the nearest hospital or call your local emergency number. Information on this website is general and does not replace a consultation.
3. Accounts
You register with a phone number and password. If you register on behalf of your child, you confirm you are their parent or legal guardian. Keep your password private; you are responsible for activity on your account. Please give accurate information, including your child's date of birth, allergies and relevant medical history, as it helps the doctor treat safely.
4. Appointments and fees
Fees are shown before you book (currently ₹100 for an in-person visit and ₹200 for a video consultation) and are charged at the time of booking. A slot is held for a short time while payment is completed; if payment is not completed in that time, the slot is released. An appointment is confirmed only after payment succeeds. Fees may change; the fee shown when you book is the fee you pay.
5. Video consultations
Video consultations use Zoom. You need a working internet connection and the Zoom app or a browser. Please join at your appointment time; the doctor admits you from a waiting room. Consultation time is limited to the booked slot.
6. Cancellations and refunds
See our Cancellation & Refund Policy, which forms part of these terms.
7. Payments
Online payments are processed by Razorpay. We do not store your card, UPI or bank details. Payment is subject to the terms of Razorpay and your bank.
8. Doctor's discretion
A consultation does not guarantee any particular diagnosis or treatment. The doctor may advise an in-person visit, tests, or emergency care where a video consultation is not appropriate. The clinic may cancel or reschedule an appointment if necessary, in which case the fee is refunded in full.
9. Your data
How we handle personal and medical information is described in our Privacy Policy.
10. Limitation of liability
To the extent permitted by law, the clinic is not liable for losses caused by events outside its reasonable control, such as internet, telecom or third-party service outages. Nothing in these terms limits liability that cannot be limited by law.
11. Changes and governing law
We may update these terms; the date above shows the latest version. These terms are governed by the laws of India, and the courts at Nizamabad, Telangana have jurisdiction.
12. Contact
Questions about these terms: contact@dramenasclinic.com or +91 77022 82607.